ISO 17025 LABORATORY
ACCREDITATION
Our mechanical testing laboratory is accredited by Accredia (the national accreditation body), which officially certifies the impartiality and technical excellence of our operations.
The Accredia mark on our certificates is not a mere symbol of compliance, but a strategic added value: it signifies a high level of reliability in terms of the quality and safety of the products we assess, ensuring their recognition on international markets.
LIST OF ACCREDITED TESTS
COMPLAINTS
The Company handling process is a key tool for THE COMPANY in monitoring the effectiveness of the Quality Management System and promoting continuous improvement.
By submitting a complaint, the customer can formally express their dissatisfaction with the service provided.
Reports are handled in strict accordance with internal procedure QPM_SGQ_008 – “NC_AC_AP Management”.
Presentation Format
To ensure the effectiveness and transparency of the resolution process, the handling of complaints is subject to the following conditions:
- Relevance: the subject of the complaint must relate exclusively to testing activities subject to accreditation.
- Transparency: anonymous reports are not permitted, and all information provided will be verified before the procedure begins.
- Timeframes: The Company undertakes to provide an initial response to the complainant within 30 working days of receiving the complaint.
Please complete the following fields to start the process: